Privacy Policy

Privacy Policy for Tavyelegance.com
Last updated: 22 October 2025

This Privacy Policy describes how Tavyelegance.com (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from tavyelegance.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. When we make changes, we will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide the Services, we collect and have collected personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to:

Communicate with you.
Provide, improve, and maintain the Services.
Comply with any applicable legal obligations.
Enforce our Terms of Service.
Protect or defend the Services, our rights, and the rights of our users or others.

WHAT PERSONAL INFORMATION WE COLLECT

Information You Provide Directly

We may collect information that you provide directly through the Services, such as:

Contact details: name, billing address, shipping address, phone number, and email.
Order details: including payment confirmation, purchase history, returns and exchanges.
Account details: username, password, security questions, and account preferences.
Shopping information: products viewed, items added to cart or wishlist, loyalty rewards, reviews, referrals, or gift card usage.
Customer support communications: messages, inquiries, or other information you choose to share with us.

Information We Collect Automatically

When you interact with our Services, we may automatically collect certain information ("Usage Data") using cookies, pixels, and other similar technologies. This may include:

Device and browser information.
Network and connection details, including your IP address.
Activity data, such as your interactions with the Site, viewed pages, and time spent.

Information from Third Parties

We may receive personal information about you from third parties, such as:

Service providers: e.g., Shopify (for hosting), payment processors (for secure transactions).
Marketing partners: for advertising, promotions, and campaign performance.
Analytics providers: for usage and performance insights.

Any information received from third parties is handled in accordance with this Privacy Policy.

HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information for purposes including:

Providing Products and Services: processing payments, fulfilling orders, delivering products, handling returns and exchanges, and account management.
Marketing and Advertising: sending promotional communications, personalized ads, and offers.
Fraud Prevention and Security: detecting, investigating, or preventing fraudulent or malicious activity.
Customer Support and Service Improvement: responding to inquiries, enhancing our Site, and improving your shopping experience.

COOKIES

Like many websites, we use cookies and similar technologies to:

Remember your preferences and enhance functionality.
Perform analytics and understand user behavior.
Deliver tailored advertising and promotions.

You can manage or disable cookies through your browser settings. Please note this may affect the functionality of certain features on our Site.

DISCLOSURE OF PERSONAL INFORMATION

We may share your personal information in the following circumstances:

With vendors or service providers (e.g., payment processors, shipping partners).
With marketing and advertising partners.
Within our corporate group or affiliates.
As required by law or in connection with legal proceedings.
In the event of a business transaction (e.g., merger, acquisition, restructuring).

CHILDREN’S DATA

Our Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of 16. If you believe a child has provided us with personal data, please contact us to have it deleted.

SECURITY AND RETENTION OF INFORMATION

We implement appropriate security measures to protect your personal information. However, no method of transmission or storage is completely secure.

We retain your personal information as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law.

YOUR RIGHTS

Depending on your location, you may have the following rights:

Access / Know what data we hold.
Request deletion of your personal data.
Request correction of inaccuracies.
Request a copy (portability) of your data.
Restrict or object to processing.
Withdraw consent (where applicable).

To exercise these rights, please contact us at the details below.

COMPLAINTS

If you have concerns about our data practices, please contact us. If you are not satisfied with our response, you may also lodge a complaint with your local data protection authority.

INTERNATIONAL USERS

We may transfer your personal information outside your country of residence. Where applicable, such transfers will comply with recognized data protection mechanisms (e.g., Standard Contractual Clauses under the GDPR).

CONTACT

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: compliance@tavyelegance.com
Address: No. 45, Galle Road, Colombo 03, Sri Lanka.

For the purpose of applicable data protection laws, we are the data controller of your personal information.