Refund Policy

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At TAVY Elegance, our top priority is to deliver premium quality apparel. However, in-case, your purchased apparel(s) has(have) not meet your expectations, TAVY Elegance has facilitated exchanges in accordance with the following conditions.

1.     The product must be exchanged within 14 days of receipt of the purchase.

2.     It must be in its original condition—unworn, unwashed, and with tags intact

3.     Items that are damaged, unhygienic, soiled, or altered are not eligible for exchange.

4.     The products that were purchased from “on sale” section or at a TAVY Elegance’s special discount, are not eligible for exchange.

5.     A store/online receipt as proof of purchase is a must to qualify for an exchange.

6.     Depending on availability, the product can be exchanged for a different color, size, or style.

If your exchange requested product(s) fail to meet either one of the above conditions, TAVY Elegance reserve the right to refuse/decline the exchange request.

 

Please note:

·       Purchases made at TAVY Elegance’s outlet(s) can only be exchanged at the same outlet or any other TAVY Elegance outlets and cannot be exchanged at the online store.

 

·       Purchases made at the online store via the TAVYELEGANCE.COM website can be exchanged either at our outlets, or through our online store.

 

·       Fully or partially cash refunds are NOT available for any products under any circumstance.

 

 

 

 

 

EXCHANGE PROCEDURE – ONLINE PURCHASES

If you'd like to exchange an item purchased through our website, please contact us via one of the following methods:

  • WhatsApp: 0XXXXXXXX

  • Direct Message: Instagram or Facebook

Once your return request is reviewed and approved by our team, you may send the package to the following address, ensuring the necessary details are included:

Return Address:
XXXXXXX | google map location

Contact: XXXXXXXX

Details of the customer: Name, Contact number, Order Number 

Upon receiving your package, we will conduct a quality inspection. If the items meet our exchange criteria, we will proceed with the exchange. A member of our team will then contact you to confirm the item(s) you'd like in exchange.

Please note:

  • We do not reserve items for exchange until the returned garments have been received and inspected.

  • Items can be exchanged for a different size, an alternative product (subject to availability), or an online e-coupon.

 

IMPORTANT NOTES 

  • Customers are responsible for the item(s) until they are received at the return address. Please ensure items are securely packaged and sealed.

  • The package must clearly include your name, address, contact number, and order number, both inside and outside.

  • Arienti is not liable for any loss or damage resulting from missing sender details.

  • Cash refunds are not provided for item exchanges.

  • Customers are required to bear the delivery charges for all exchanged items shipments.

  • Any duties, tariffs, taxes, or customs charges in the recipient's country will also apply to the exchange shipment.

  • Local exchanges may take up to 8 business days, and international exchanges up to 15 business days, to accommodate inspection, processing, and delivery times.

  • Only one exchange per order is permitted, so please choose your replacement items carefully.

  • E-coupons issued for exchanges can only be used for online purchases, and items purchased with an E- coupon are not eligible for a second time exchange.

 

FAULTY PRODUCTS – ONLINE PURCHASES

In the unlikely event that your items arrive damaged, faulty, or not as described, you are entitled to a one-to-one replacement or a full refund. However, the issue must be reported to us within a day of receiving the item.

In such cases, Arienti will collect the item(s) from you free of charge. Once returned, all products will undergo a thorough inspection to verify the fault before any resolution is offered.

Arienti reserves the right to reject the return or refund of a faulty item if, upon inspection, we reasonably determine that:

  • The damage was caused by neglect or misuse (e.g., not following the product care instructions or wash guide).
  • The item shows signs of normal wear and tear from usage.
  • The report of fault was made after the grace period.

EXCHANGE PROCEDURE – IN-STORE PURCHASES

If your item was purchased in-store and is faulty, please visit our stores for assessment by a member of our team. You must present your original store receipt at the time of your visit.